Refund policy
Refund & Return Policy
At Avora,
7-Day Return Window
You have 7 days from the day you receive your order to request a return. Items must be unused, unassembled, and returned with their original packaging, tags, and accessories. Restocking Fee: S$0 — we do not charge any restocking fees for returns.
Return Policy Overview
Return Window: You have 7 days from the day you receive your order to request a return.
Condition: Items must be unused, unassembled, and returned with their original packaging, tags, and accessories.
Restocking Fee: S$0 — we do not charge any restocking fees for returns.
Return Costs
For Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged in transit, or defective in any other way.
For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost. This applies when the customer orders the wrong item, it does not fit, or they no longer want it. Shipping costs are non-refundable.
How to Return an Item
1. Contact Us: Email hello@avora.sg with your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back: Ship your return using the instructions provided in your return authorisation email.
Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Warranty
All Avora products come with a 5-year warranty covering structural and manufacturing defects that affect the normal use or stability of the product. This warranty does not cover normal wear and tear, damage from misuse, or cosmetic variations in natural materials. To make a warranty claim, contact us at hello@avora.sg with your order number and photos of the issue.
Exchanges
If you would like to exchange your item for a different size, colour, or product, contact us at hello@avora.sg and we will help you with a quick exchange.
Non-Returnable Items
For safety and hygiene reasons, some items are not eligible for return. These products are clearly marked as non-returnable on their product pages.
Cancellation Window
You can cancel your order within 24 hours of placing it by contacting us at hello@avora.sg.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Name: Avora
Business Address: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
UEN: 202611196Z
Email: hello@avora.sg
WhatsApp: +65 8877 7740 / +65 8688 8414
Customer Service Hours: Monday to Saturday, 9:00 AM – 10:00 PM (Singapore Time)
Response Time: We aim to reply within 1–2 business days.