Privacy policy
Privacy Policy
Last updated: 22 April 2026
This Privacy Policy describes how Avora collects, uses, and discloses your personal information when you visit or make a purchase on www.avora.sg (the "Site") or otherwise communicate with us (together, the "Services"). Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on the Site with a revised "Last updated" date.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from a number of sources, described below. We may use your information to communicate with you, process orders, comply with legal obligations, enforce our terms, and protect our users and our business.
What Personal Information We Collect
Information You Provide Directly:
- Contact details (name, address, phone number, email).
- Order details (billing and shipping addresses, payment confirmation).
- Account information (username, password, security details).
- Customer support communications.
Information Collected Automatically: We automatically collect certain data about your use of our Site using cookies and similar technologies (device type, browser, IP address, and usage analytics).
Information from Third Parties: We may receive information from vendors, service providers, or social media platforms that help us operate the Site and Services.
How We Use Your Personal Information
- To process orders and deliver your purchases.
- To send account, order, or policy-related communications.
- To provide customer service and support.
- For marketing and advertising, where permitted by law.
- For fraud detection and security.
- To comply with legal and regulatory obligations, including Singapore's Personal Data Protection Act 2012 (PDPA).
Cookies
We use cookies and similar tracking technologies to improve user experience, run analytics, and personalise content. You can manage cookies through your browser settings, but disabling them may affect functionality on the Site.
How We Disclose Personal Information
We may share personal information with:
- Service providers and vendors performing functions on our behalf.
- Business and marketing partners.
- Affiliates within our corporate group.
- Government authorities or regulators where required by law.
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may include links to third-party websites that we do not operate. We are not responsible for their content, policies, or practices. Please review their privacy policies before sharing personal information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has shared data with us, please contact us to request deletion.
Security and Retention of Your Information
We implement appropriate security measures to protect your information but cannot guarantee complete security. We retain personal data as long as necessary to fulfil legal, contractual, or operational obligations.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Request data portability.
- Restrict or object to processing.
- Withdraw consent.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at hello@avora.sg. We may require verification of identity before processing your request.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, subject to applicable data protection laws.
Contact Information
Store Name: Avora
Business Address: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051
UEN: 202611196Z
Email: hello@avora.sg
Phone: +65 8877 7740 / +65 8688 8414
Customer Service Hours: Monday to Saturday, 9:00 AM – 10:00 PM (Singapore Time)
Response Time: We aim to reply within 1–2 business days.