General & Orders
How long will it take to receive my order?
Here are our estimated delivery times for all orders in Singapore:
- Order cutoff time: 12:00 AM SGT
- Handling time: 7–21 business days
- Transit time: 3–7 business days
- Estimated delivery time: 10–28 business days
For more details, please refer to our Shipping Policy.
Where is Avora located?
Avora is a Singapore-based business offering furniture for Singapore homes, with shipping available across Singapore only.
What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us at hello@avora.sg and return the item within 7 days of delivery. For more information, see our Refund & Return Policy.
Can I cancel my order after it's placed?
Yes — we offer a 24-hour cancellation window. To cancel your order within this timeframe, contact our support team at hello@avora.sg.
What is your return policy?
You have 7 days from the date of delivery to request a return for eligible items. Items must be unused, unassembled, and in their original packaging. For full details, visit our Refund & Return Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund & Return Policy for details.
Do you offer any warranties or guarantees on your products?
Yes — all Avora products come with a 5-year warranty covering structural and manufacturing defects that affect the normal use or stability of the product. This warranty does not cover normal wear and tear, damage from misuse, or cosmetic variations in natural materials. See our Refund & Return Policy for details.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at hello@avora.sg. We are available Monday to Saturday, 9:00 AM – 10:00 PM (Singapore Time).
Do you have a physical store location I can visit?
We are primarily an online store, allowing us to keep prices fair for our customers. For any product enquiries, please contact us at hello@avora.sg.
Can I place a bulk order for my business or organisation?
Yes — we accept bulk orders. Please contact our customer support team at hello@avora.sg for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Refund & Return Policy or contact us at hello@avora.sg.
Delivery & Shipping
Do you offer free delivery?
Yes — we offer free delivery on all orders of S$300.01 and above within Singapore. Orders from S$0.01 to S$150.00 are charged S$15 delivery, and orders from S$150.01 to S$300.00 are charged S$30. See our Shipping Policy for details.
Do you ship internationally?
No — we currently ship exclusively within Singapore.
How can I track my order?
Once your order is dispatched, you will receive an email notification with tracking information. For any question about your delivery, contact us at hello@avora.sg.